Student Complaints and Appeals

MIHE is committed to fair and transparent processes for raising a complaint or appealing a decision.

Informal complaints

You may raise an informal complaint by phone call, email or message through MIHE's website to any staff member. MIHE staff not involved in the complaint may support and facilitate an informal resolution.

Formal complaints

Submit a written complaint form to the Administration Manager by emailing info@mihe.vic.edu.au with supporting documentation within 10 business days.

MIHE will acknowledge your complaint within 5 business days of receipt, begin investigating within 10 business days, and provide a written decision within 5 business days of making a decision. The Dean reviews academic complaints; the CEO handles non-academic matters. Both parties receive written notice and the opportunity to provide additional information.

Internal appeals

Appeals must be lodged within 10 business days of receiving the proposed decision. A senior staff member (one level above the initial reviewer) conducts the review within 10 business days.

External appeals

✓International students may access the Overseas Students Ombudsman (OSO) at no cost after exhausting internal processes: ombudsman.gov.au/about/overseas-students
✓If the OSO overturns a decision without agreement, MIHE will bear the cost of the Resolution Institute's Expert Determination service.
✓You may also complain to the Tertiary Education Quality and Standards Agency (TEQSA): teqsa.gov.au · 1300 739 585 · enquiries@teqsa.gov.au